Parcel shops are available to drop into over weekends. Please check the opening hours before taking your parcel and be aware the parcel will most likely be collected the next available working day. To find your local parcel shop, please visit our locations page.
Parcels should be packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses depending on where you are shipping to.
Use a sturdy, heavy duty cardboard box to prevent any damage to the goods inside. If the items inside are fragile, make sure they are wrapped separately. Fill any spaces in the box with polystyrene chips.
Seal any openings of the box with layers of tape to ensure the box does not open.
Parcels being sent are going to be in transit with thousands of other parcels, in vast networks, on planes, in vans and through depots. This means quite often they will not be in the hands of a human so it is imperative that they are well packed to minimise the risk of damage occurring.
Delivery of your parcel can be dependant on your shipping destination and the service you choose. As you progress through our send service we will display an estimated delivery time. This will act as a guide so you can see how long it will take to be delivered.
If the item appears to be lost, if the tracking has stopped or flags a problem, log into your account and use the report a problem button under your order on the orders tab. We can then reach out to the carrier so they can look into your issue and begin the process of locating the parcel
If your parcel has not arrived in the timeframe given at the time of booking there could be a number of factors to cause this so there is no need to be alarmed. If your tracking is not being updated and the item is late, use the report a problem button on your account and our team will be happy to assist you and help you get it delivered.
You can drop off parcels into parcel shops when the store is open, in most cases this will include weekends and bank holidays, you can view parcel shop opening days and times on our locations page. As far as the final delivery is concerned this will vary dependent on the country and the carriers used to complete the final mille delivery
When you place an order via the send service on the Pass My Parcel website, you can add protection cover to your item to give you that peace of mind. This charge will be added into the quote so you will know it has been included. Please ensure that the item is not on the prohibited items list as this will make it void. It is also vital to remember your parcel is going to be sent with global carriers, likely to be handled in various customs and airport departments so be sure to package the item correctly so it is well protected.
Although we endeavour to help every customer ship their parcels around the globe there are some routes we cannot service down to the availability of carriers to carry them to or from certain destinations. If the quote engine cannot find a price for you this will mean, we cannot fulfil your order.
Volumetric weight is calculated based on the weight and dimensions of the parcel and factors in how much space your item is likely to take up in the delivery network including vehicles and aircraft. Our quote engine works out the volumetric weight for you.
All items are sent with the duties unpaid as these are not known at the time of booking. Customs in the destination country will set these charges based on the value of the goods you are sending and also to whom they are being sent to. Any charges on goods being sent outside of the EU, where customs duties are owed, will need to be paid by the recipient. This is another reason to list the value of the goods accurately when completing the customs documentation.
For items that are being shipped inside the EU you will simply need the Pass My Parcel shipping label for the items to be shipped to the destination. Attach the label securely to the parcel as this will be needed by the couriers to deliver the goods safely.
If your parcel is damaged on collection from the parcel shop in the first instance you should not accept the parcel and raise a query with the retailer that you purchased the item from. If the you have already collected the parcel from the parcel shop again you should query this with the retailer that you have purchased the item from